Rackspace/San Antonio, TX
Job Details
Windows Administrator II – US – 14882
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Job TitleWindows Administrator II – US
Category Information Technology
Requisition # 14882
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description
We are looking for a Windows System Administrator II who will be a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets.The Administrator applies creative problem-solving techniques to identify the source of problems; as well as keeping the customer aware of every step along the way via the ticketing system. A System Administrator is expected to use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution.
Responsibilities:
– Validate monitoring alerts, create support tickets as required and execute predefined troubleshooting instructions
– Create Active Directory users, OU groups, and understand how to apply NTFS and share level permissions
– Perform routine maintenance tasks (servers reboots, user maintenance and service restarts)
– Route tickets to applicable departments
– Perform documented server maintenances
– Audit customer configurations
Job Requirements
The ideal candidate will have the following:
– Understanding of networking technology fundamentals
– General understanding of Active Directory, IIS and DNS
– Understands concepts of E-mail, clustering and databases
– Understands purpose of Firewalls and Load Balancers, VPN and SSL technologies
– Demonstrates basic problem solving abilities and possesses effective communication skills
– Bachelors degree in computer science or engineering related field or equivalent work experience, preferred
– Requires at least 2-4 years working in a computer technical field
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 4,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0
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