Rackspace/Austin, TX
Job Details
Windows Administrator (SSE) – US – 14827
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Job TitleWindows Administrator (SSE) – US
Category Database Administration
Requisition # 14827
Location US-TX-Austin Austin, TX 78754, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description
A Senior System Administrator is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. A Senior System Administrator is the owner of complex customer issues which may take several days or weeks to resolve. The SSE applies create problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system. A Senior System Administrator is expected to use imitative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution.
Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Manages the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks. Coordinates terminal orders, network system planning, upgrading, monitoring, testing and servicing.
Defines, designs and implements network communications and solutions using the Windows system. Responsible for solving customer's technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP or other software issue.
Responsibilities:
– Expert troubleshooting of the Windows OS, IIS, SQL and other applications.
– Provides consulting service to customer on building solutions to meet customer needs.
– Responsible for technical aspect of customer visits both in the office and at customer locations, includes presentations.
– Ensures customer satisfaction with follow ups.
– Handles level-appropriate customer support requests via the ticket system.
– Creates and maintains customer loyalty by serving customers above and beyond their expectations.
– Exercises judgment in decision-making in order to routinely deliver FANATICAL customer support.
– Due to the 24×7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.
Job Requirements
The ideal candidate will have the following:
– Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
– Excellent knowledge of Windows 2000/2003 server, IIS 5 & 6, active directory, DNS, SMTP, and TCP/IP.
– Excellent knowledge of DNS, including diagnostics with Windows system tools.
– Continually expands knowledge in the areas of new developments and trends; may make recommendations to management on desirable additions and developments.
– MCSA or MCSE certification preferred.
– Requires 8 years experience in systems administration or related field.
– Bachelor’s degree in computer science or engineering related field or equivalent work experience, preferred.
– Able to touch type 50 – 60 wpm.
– Excellent ability to handle multiple tasks and prioritize work in order to maintain required productivity levels.
– Must be detailed in documenting information and practice good follow through techniques.
– Excellent problem solving abilities, coupled with a desire to take on responsibility.
– Possesses excellent written and verbal communication skills; bi-lingual skills is a plus.
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 4,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
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