The latest report on Customer Service from StellaService shows that Apple had a tough second quarter. StellaService measures certain aspects of a company’s communications with customers including shipping, returns and customer support. Apple’s second quarter tally put it in 25th place for the three months ended in June. For the fourth quarter of 2014, Apple finished third. The results aren’t perfectly compatible since StellaService recently changed its scoring system.
Apple finished in 14th place for shipping online orders and for returns. Apple’s score on refunds shows it returning …
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