Rackspace/Austin, TX
Job Details
NAS Storage Engineer III – US – 14672
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Job TitleNAS Storage Engineer III – US
Category Infrastructure Services
Requisition # 14672
Location US-TX-Austin Austin, TX 78754, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description
The NAS Engineer is responsible for infrastructure tasks including provisioning dedicated NAS and ISCSI SAN, connectivity issues, hardware and software upgrades to NAS and ISCSI SAN devices as well as storage attached servers, proactive improvements and maintenance to dedicated NAS devices, day-to-day issues and audits, improving processes and procedures, mentoring storage admins and support teams. The NAS Engineer is also responsible for pre-sales solution design which includes requirements collection from solution engineers as well as the customer and designing a solution to meet the customer’s needs. Keeps informed of emerging technologies. Also responsible for the prioritization and management of the ticket queue, handle multiple projects involving various departments, and tasks assigned. Work with product team to design new NAS product offerings and advanced features on current offerings. Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.
Responsibilities:
– Works advanced level tasks and tickets for high profile customers.
– Schedules and implements NAS and ISCSI SAN maintenances with customers.
– Works cross-functionally with various departments daily to coordinate large projects and complex enterprise customer solution implementations.
– Designs large complex solutions for high profile enterprise customers as required and communicate those solutions to customers.
– Develops standards and policies for day to day operations.
– Helps find areas of opportunity for automation and efficiencies for day to day operations.
– Monitors and maintains all NAS infrastructure and owns the gold standard.
– Last line of escalation at Rackspace for NAS technical issues.
– Looks at the big picture to gain a proper perspective and ability to help lead the NAS business and provide customers with fanatical support and delighters.
– Works with vendors to resolve escalated hardware and software issues.
– Develops documentation to improve processes, procedures, efficiency, customer experience, etc. of environments and ensures team inclusion.
– Ensures completeness and compatibility of each NAS device on a case by case basis to support system stability and performance.
– Be on an on-call rotation with teammates to cover gaps in coverage. Stays current with emerging technologies related to respective technology domain.
– Capacity planning and performance analysis of NAS infrastructure as well as each NAS individually.
– Develops projects to improve performance, efficiency, experience, capacity, etc. of environments.
– Routine up keeping and cleaning of NAS Infrastructure.
– Work with product team to design future storage roadmap.
– Defines, schedules, and implements advanced infrastructure maintenance.
Job Requirements
The ideal candidate will have the following:
– Excellent understanding of DAS and SAN technologies.
– Excellent working knowledge of how to physically and virtually install and configure various NetApp array models.
– Excellent working knowledge of how the following applications work with the OS layer: VMWare, SQL 2003 and 2008, Oracle, Microsoft Exchange 2003 and 2008.
– Excellent server operating systems and server hardware knowledge required (Windows, Linux, and ESX).
– Excellent network administration skills required, and excellent knowledge in NAS/NetApp administration required.
– Excellent understanding of how to physically and virtually install and configure various NetApp array models.
– Ability to gather customer specifications and requirements, design a solution, order gear, and implement the solution for small-large enterprise customers.
– Excellent working knowledge of SAN (Fiber Channel and ISCSI) and DAS technology.
– Excellent working knowledge of how the following applications work with the OS layer: VMWare, SQL 2003 and 2008, Oracle, Microsoft Exchange 2003 and 2008.
– Excellent technical knowledge in technology methodologies.
– Able to resolve problems in a timely manner, and able to handle multiple tickets, customer prospects, projects, and tasks simultaneously.
– Excellent knowledge of CIFS and NFS protocols and best practices for applying them on Windows, Linux, and ESX hosts.
– Experience with NAS replication within the same site as well as site to site replication.
– Experience with multi-tenant or hosting storage solutions preferred.
– Experience with developing and implementing product road maps.
– Proven project management experience required.
– Must exhibit excellent communications skills, both written and oral.
– Must be able to lead large projects from beginning to end.
– Must have an excellent understanding of other positions within Rackspace that the NAS team interacts with including Sales, Solution Engineers, Account Managers, all 4 Support Segments, Network Security, Backbone and Product.
– Must have a proactive attitude improving their team and being a self starter.
– Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
– Ability to successfully work and promote inclusiveness in small groups
– HS Diploma required; Bachelor’s degree preferred. Requires 6 years of information systems experience and system administration experience indicating an excellent understanding of Storage technology.
– Minimum 4 years of NetApp experience.
– Minimum 5 years Windows or Linux system administration experience and 5 years experience in a customer service oriented position which includes at least 2 years of experience in a leadership role.
– Must exhibit a fanatical customer service attitude.
– Demonstrated ability to consistently provide FANATICAL support.
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 3,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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