Rackspace/San Antonio, TX
Job Details
Disaster Recovery Administrator – 1st shift – 12981
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Job TitleDisaster Recovery Administrator – 1st shift
Category Information Technology
Requisition # 12981
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours Third Shift/Night Shift
Travel Required 0
Job Description
We are seeking a Disaster Recovery Administrator to work with customers and internal departments to implement replication, perform application failover and failback between data centers, implement,troubleshoot, and maintain DNS services, resolve escalated issues, and answer questions pertaining to the Host-Based Replication and Managed DNS at Rackspace Managed Hosting. A Disaster Recovery Administrator is expected to take the initiative on issues and probe deeper into problems to fix root causes to prevent recurrence. Also advises on potential pitfalls that a customer may experience using their existing or planning methods and also be able to suggest alternatives that will better serve the requirements of their solution.
Responsibilities:
– Resolve escalated customer issues or escalates further as appropriate.
– Basic troubleshooting of replication failures using vendor documentation, knowledgebase, or support services.
– Perform application failover and/or failback upon customer request.
– Organize regular audits of replication configurations to ensure quality of service.
– Configuration and management of managed DNS services.
– Exercises judgment in the decision-making process in order to provide consistent FANATICAL customer service.
– Perform On-Call duties as necessary.
Job Requirements
Job Requirements
The ideal candidate will have the following:
– Basic knowledge of data replication technology, DNS theory and implementation and an understanding of content delivery networks.
– Installation and configuration of replication for customer servers.
– Basic job scheduling for application consistency checkpoints.
– Understanding of replication and failover/failback processes.
– Terminology (Consistency checkpoints, differential resynchronization, file system vs. application replication methods, copy on write snapshots, CDP rollback.)
– Configure DNS based on customer guideance to include load balancing, failover, and global directional DNS.
– Provide technical advice and direction to customers and internal personnel.
– Basic analytical and problem solving skills.
– Basic time management and organizational skills.
– Able to work well under pressure and under stressful situations.
– Good verbal and written communication skills.
– Ability to successfully work and promote inclusivenessin small groups.
– Bachelor’s or equivalent experience degree in CIS.
– Approximately 0-18 months of customer service experience in an Information Technology or FANATICAL customer service environment.
– At least 0-18 months of Window/Linux professional system administration experience.
– 1-2 years experience with EMC/Legato Replistor, Symantec/Veritas Volume Replicator, Network Appliance ReplicatorX, Double-Take, CA XOSoft WANSyncHA, CommVault Continuous Data Replicator, Backbone NetVault Replicator, InMage DR Scout, EMC SRDF/Mirrorview, EMC Replication Manager, and/or other backup/replication/data protection software.
– Demonstrated ability to consistently provide FANATICAL support.
– 1-2 years experience with DNS providers such as Neustar UltraDNS products.
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 3,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
J2WLI
Skills
Type of Job(-US Only) exempt
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