Rackspace/San Antonio, TX
Job Details
Linux Administrator I – Emerging Support (3rd Shift) – 14171
Job TitleLinux Administrator I – Emerging Support (3rd Shift)
Category Information Technology
Requisition # 14171
Location US-TX-San Antonio-DP San Antonio, TX 78229, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description
As a Linux System Administrator at a service oriented hosting company such as Rackspace, it is inevitable that customers will be asking questions via tickets or via phone calls. Support at Rackspace is dubbed Fanatical Support® and focuses on the customer experience rather than the quantity of issues solved.
We are seeking rationally humble and ambitious administrators who can work in a self-assured professional manner to accomplish the needs of customers rather than follow a scripted path. An independent environment coupled with close team interactions allows creative solutions to problems that aren't conventional when unconventional solutions are required.
We need skilled, dedicated, effective administrators to help provide our special brand of support, Fanatical Support®. Racker's, Rackspace employees, are empowered to independently solve customer issues with creative solutions and professionally maintain communication with customers. Without scripted interaction, Rackers must be quick-witted to aptly interact with customers to solve a wide variety of problems.
Role Duties
– Field customer phone calls while working tickets to solve customer issues
– Work with small and medium businesses
– Collaborate with fellow administrators
– Work with a variety of technologies
Job Requirements
Must Haves
– Familiar with Red Hat and LAMP software
– Excellent problem solving skills [Same as below?]
– Basic knowledge of and troubleshooting ability with the following: hardware, databases, networking, web services
– Exemplary written and verbal communication skills
Nice to Haves
– Certificates (e.g. RHCE, RHCSA, Linux+, etc)
– Programming experience (i.e. BASH, Python, Ruby, PHP, etc)
– Hosting Experience
– Baccalaureate degree in Computer Science or related field (i.e. Information Science, Engineering, etc)
– Knowledge of other Linux distributions (i.e. Ubuntu, Suse, Gentoo, etc)
About Rackspace
Fanatical Support® has made Rackspace the world's leading specialist in the hosting and cloud computing industry. Rackpace delivers enterprise-level hosting services to businesses of all sizes and kinds around the world.
The Emerging segment of Rackspace caters to emerging businesses who don't require large scale deployments. The majority of Emerging customers utilize less than five servers and a networking device. These small scale deployments provide an excellent test of creativity by limiting resources that are available when crafting solutions.
Learn more about Rackspace at rackspace.com!
Culture
As employees of Rackspace, Rackers are not simply a number. Rackers compose an extended family. The title of Racker invokes a responsibility to embody and live the values that make Rackspace unique and special. Those values, the foundation of our culture, are outlined at rackertalent.com.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee assigned to this job.
Skills
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