Sales and customer service teams ‘most vulnerable to cyber attacks’

Source: National Cyber Security – Produced By Gregory Evans

A report from McAfee found that the UK is one of the countries most vulnerable to risk across Europe, since one in ten UK organisations do not provide the necessary online protection training for their staff. With 82 million new suspect URLs found in 2014, staff who frequently engage with the public on a are more prone to attack. The threat is more significant since 52 per cent of UK organisations fail to train their customer service teams and 60 per cent do not train their receptionists. The number of potentially harmful URLs has increased by 87 per cent between 2013 and 2014, therefore the risk of staff without IT security training clicking on these links and leaving the company open to a cyber attack is high. The McAfee report, Dissecting the Top Five Network Attack Methods: A Thief’s Perspectivefound that there were 54.6 million network attacks in Q1 2015. The urgency for a high standard of online protection is lacking, the report finds, since 30 per cent of organisations assess their security strategy once a year. 75 per cent of UK IT professionals believe their organisations’ security strategies always consider the latest threats. 42 per cent of cyber attacks came under network and […]

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